This page covers the Connect mobile app and the facility-branded apps built on it. Athletes, parents, and coaches use the app to see their schedule, follow their programming, log workouts, review assessment results, and message their coaching staff.
1. Get Help
Email support@connected-performance.com. We answer during business hours, Monday through Friday, 9am to 5pm Eastern.
Include your facility name, the email address on your account, your device model, and the app version from Settings. That usually saves a round trip.
Connected Performance Training LLC
d/b/a Connect
Email: support@connected-performance.com
Address: 1964 Columbus Road, Cleveland, OH 44113
2. Signing In
Accounts are created by your training facility, not in the app. If you do not have login details, contact your facility directly. They can send you an invite or reset your access.
Forgot your password? Tap Forgot Password on the login screen and we will email you a reset link. Check your spam folder if it does not arrive within a few minutes.
If the app rejects a password you know is correct, confirm you are using the email address your facility has on file. Athletes sometimes have a parent's email on the account.
3. Common Questions
My schedule is empty or out of date
The app reads the schedule your facility maintains. If a session is missing or wrong, your facility needs to change it on their end. Pull down on the Schedule screen to refresh.
I cannot book a session in the app
Booking and payments are handled on the web, not in the app. Your facility will send you the link.
My workout will not save
Logged sets are stored on your device and sync when you have a connection. If a workout still has not appeared after you are back online, close and reopen the app.
I am not getting notifications
Check that notifications are enabled for the app in your device settings, and that you have not muted them under Settings inside the app.
Videos will not play or upload
Large video uploads need a stable connection and can take several minutes. Keep the app open while an upload is in progress.
4. Reporting a Problem
Email us with what you were doing when the problem happened, what you expected, and what happened instead. A screenshot or screen recording helps. We will tell you whether the fix is on our side or your facility's.
5. Your Data
What we collect and how we handle it is described in our Privacy Policy, including a section specific to the mobile app.
Your account belongs to your training facility. To close it, or to request a copy or deletion of your data, contact your facility or email us at support@connected-performance.com. Requests from parents and guardians about a minor's account are covered under the COPPA section of the Privacy Policy.
6. Requirements
The app needs iOS 15.1 or later, or Android 7.0 or later, and an internet connection. Some screens will show previously loaded data while offline, but new data will not appear until you reconnect.